Legal
Acceptable Use Policy
This policy describes acceptable and prohibited use of the networks LGL Networks operates at corporate events. It also states a commitment that is core to how we work: we never bypass venue exclusivity, and we never deploy unauthorized networks or cabling.
Effective date: July 11, 2026
Last updated: July 11, 2026
1. Scope
This Acceptable Use Policy (“AUP”) applies to all users of any network operated or managed by LGL Networks, a division of Let’s Go Live, at a corporate event — including event organizers and their staff, production and AV partners, contractors, vendors, and any others granted access. By connecting to or using a network we operate, you agree to this AUP. It supplements the applicable Master Services Agreement (MSA) and Statement of Work (SOW); where the MSA/SOW conflicts with this AUP, the MSA/SOW controls.
2. Our commitment: authorized deployment only
This is non-negotiable and central to our model as an accountable operator. The Critical Operations Network overlay always sits behind the venue circuit, and it supplements venue circuits only where permitted.
- We never bypass venue exclusivity. Where a venue has an exclusive technology or connectivity provider, we work within those rights.
- We never deploy unauthorized networks or cabling. Every deployment proceeds only after written venue authorization.
- We supplement venue circuits where permitted; we do not resell commodity bandwidth or position ourselves as “cheaper venue internet.”
- We follow the sequence: Risk Assessment → written venue authorization → Critical Operations Overlay → monitor through teardown → post-event report.
3. Permitted use
Networks we operate are provisioned to support the event’s mission-critical operations. Permitted use includes:
- Operating the critical systems the network was scoped for — payments, registration, production and production control, streaming/broadcast transport, and staff operations
- Using the network within the segment and access privileges assigned to your role
- Connecting only authorized devices that meet any security requirements communicated for the engagement
- Lawful, professional activity consistent with the purpose of the event
4. Prohibited use
You may not use a network operated by LGL Networks to:
- Violate any applicable law, regulation, or third-party right
- Attempt to access, probe, scan, or test segments, systems, or data you are not authorized to access — including crossing segmentation boundaries between payment, production, registration, attendee, contractor, and management traffic
- Introduce malware, ransomware, or other malicious code, or interfere with, disrupt, or degrade the network or any connected system
- Circumvent, disable, or tamper with security controls, monitoring, segmentation, or access restrictions
- Connect unauthorized infrastructure — including rogue access points, switches, routers, or cabling — or extend the network without authorization
- Attempt to bypass venue exclusivity, venue restrictions, or the authorized scope of the deployment
- Capture, intercept, or exfiltrate traffic or data belonging to other users or systems
- Send unlawful, fraudulent, infringing, or abusive content, or engage in unauthorized bulk or commercial messaging
- Consume network resources in a way that materially impairs mission-critical operations for others
5. Security responsibilities
Users share responsibility for keeping the event network secure. You are expected to:
- Safeguard credentials and any access provided to you, and not share them outside your authorized team
- Use only devices and software you are authorized to connect
- Comply with the documented segmentation standard and the shared-responsibility and data-responsibility boundaries defined for the engagement
- Promptly report suspected security incidents, vulnerabilities, or unauthorized access to LGL Networks onsite engineering or our NOC
Our security posture — including segmentation, wired-first critical paths, failover, and pre-opening acceptance testing — is summarized in our Security & assurance overview. Note that LGL Networks operates at the transport layer and, by default, does not store or process cardholder or attendee data.
6. Enforcement
Violations of this AUP may result in suspension or termination of network access for the user or device involved, escalation to the event organizer and relevant partners, and, where appropriate, notification of the venue or authorities. We will act proportionately to protect the integrity of the network and the event’s mission-critical operations. Specific enforcement and remediation procedures for an engagement are defined in the applicable MSA/SOW.
7. Changes to this policy
We may update this AUP from time to time. The “Last updated” date above reflects the current version. Continued use of a network we operate after changes take effect constitutes acceptance of the revised policy.
8. Reporting and contact
To report a violation, a security concern, or to ask a question about this policy, contact us at [email protected]. During an active event, contact our onsite engineering lead or NOC using the escalation path provided for your engagement.
Authorized, segmented, accountable — by design
Start with an Event Network Risk Assessment — a written scope before any spend.